Paths

ITIL® Foundation

Author: Chris Ward

In this ITIL accredited Path, you’ll learn foundational knowledge of IT service management and how the IT Infrastructure Library (ITIL) can help establish a framework for your... Read more

ITIL® Foundation

In this accredited Path, you’ll learn foundational knowledge of IT service management and how the IT Infrastructure Library (ITIL) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. You’ll start with the core concepts of IT service management. Then you’ll learn how to apply processes within the five stages of ITIL When you’re finished with this path, you will have the skills and knowledge of course subject needed to have a greater understanding of the ITIL framework and be prepared to take the ITIL Foundation exam.

1

ITIL® Foundation: Core Concepts

by Chris Ward

Oct 2, 2017 / 1h 18m

Beginner • 1h 18m

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Description

Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. First, you'll discover what ITIL® is all about. Next, you'll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you'll delve into how people are vitally important to the ITIL® framework. When you're finished with this course, you'll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.

Table of contents
  1. Course Overview
    2m 4s
  2. Introduction to ITIL®
    25m 29s
  3. Service Management General Concepts: The Backbone of the Framework
    32m 31s
  4. Roles: Who Does What and Why?
    18m 36s
2

ITIL® Foundation: Lifecycle Phases and Processes

by Chris Ward

Oct 2, 2017 / 3h 42m

Beginner • 3h 42m

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Description

You've watched other companies and organizations become supremely successful in IT service management (ITSM), and you're wondering how your company can do the same. In this course, ITIL® Foundation: Lifecycle Phases and Processes, you’ll take the core concepts of IT service management and learn how to apply processes within the five stages of ITIL®. First, you'll delve into how these processes help deliver value to the customer. Next, you’ll discover how these processes and phases work together to help your teams perform at top quality. Finally, you’ll explore the concepts necessary to apply functional roles within these processes. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® framework and be prepared to take the ITIL® Foundation exam.

Table of contents
  1. Course Overview
    1m 56s
  2. Service Strategy Introduction: It's All About Adding Value
    18m 30s
  3. Service Strategy Processes: Portfolio, Finances, and Relationships
    14m 27s
  4. Service Design Introduction: The Blueprinting Phase
    14m 28s
  5. Service Design Processes: Setting the Stage for Successful Delivery
    42m 49s
  6. Service Transition Introduction: Adding, Changing, and Retiring Services
    10m 57s
  7. Service Transition Processes: Approve, Manage, Deploy, and Document Change
    26m 17s
  8. Service Operation Introduction: Running and Supporting Live Services
    11m 3s
  9. Service Operation Processes: Where Services Are Visible to Customers
    32m 48s
  10. Service Operation Functions: Units of Organization to Accomplish Work
    18m 17s
  11. Continual Service Improvement Introduction: Getting Better All the Time
    14m 45s
  12. Continual Service Improvement Process: The Seven-step Process
    8m 20s
  13. Preparing for the ITIL® Foundation Exam
    7m 26s

What you will learn

  • Why ITIL is a best practice framework
  • How people and processes allow you to successfully deliver services
  • How to study and prepare for the ITIL exam
  • Overviews of each stage of the ITIL Lifecycle
  • Overviews of each process contained in the Lifecycle phases
  • How these processes work together throughout the lifecycle to effectively deliver IT services to your customers

Pre-requisites

There are no prerequisites required for this path.

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